No guaranteed uptime
CleanIQ aims to operate reliably, but no percentage uptime, response-time, restoration-time, service credit, or uninterrupted availability commitment applies unless a signed order expressly states one.
Dependencies and maintenance
Availability can be affected by scheduled or emergency maintenance; DigitalOcean, Supabase, Stripe, OpenAI, Resend, Google, CRM providers, DNS, telecommunications, internet, and customer systems; security events; rate limits; and force-majeure events.
Operational response
CleanIQ monitors supported production services and will use commercially reasonable efforts to investigate and restore material service failures. Status information and estimates are informational and may change as an incident develops.
Customer continuity
Customers should maintain appropriate CRM-provider exports or recovery options and should not treat CleanIQ as their CRM, system of record, or source-record backup.