Refund and Cancellation Policy

Paid subscriptions are billed in advance and renew automatically until canceled. CleanIQ does not offer a trial unless a specific written offer or checkout screen says otherwise.

You can turn off renewal through the Stripe customer portal. No new renewal charge will be made, and paid features remain available through the end of the period already purchased.

Refunds are not automatic. If CleanIQ approves a full refund, paid entitlements end immediately and the account is downgraded to Free. Any connected CRM, contact, seat, or feature limits for Free then apply.

Partial refunds require manual support review. Unless CleanIQ confirms otherwise in writing, a partial refund does not automatically change the current subscription period or plan entitlements.

Use in-product Support or email [email protected] with the account email, charge date, and reason for the request. Do not send full card details. Stripe and your bank may require additional processing time after a refund is approved.

Please contact CleanIQ before filing a payment dispute so we can investigate the account and charge. Nothing in this policy limits non-waivable rights under applicable law.